LEGAL

IF YOU WISH TO CANCEL YOUR TRIP FOR ANY REASON A REQUEST MUST BE MADE IN WRITING, VIA EMAIL. WE RECOMMEND TRAVEL INSURANCE, WHICH CAN BE PURCHASED TO CO ER THE TRIP FEE AND OTHER COSTS.

Domestic Bookings: Cancellation time prior to our trip dates: 1) Over 60 days - full refund of trip fees and trip deposit minus $175, 2) 59-31 Days: 50% refund of the trip fees, 3) within 30 Days: 35% refund of trip fees, or 4) within 14 days: NO refund can be made. Depending on the scenario, credit may be applied/made.

International Trips: Cancellation prior to your trip dates: If we receive a cancellations notice 90 days prior to trip dates - the trip comes back in our control and we will immediately attempt to re-book the trip, and if we are successful in rebooking, you will receive a refund of your initial payment that will be reduced by an costs or discounts we may incur in the re-booking.

CANCELLATIONS MADE BY RED RAVEN GUIDES 

  • RED RAVEN GUIDES RESERVES THE RIGHT TO CANCEL OR RESCHEDULE TRIPS FOR ANY REASON. THESE REASONS INCLUDE INADEQUATE SIGN-UPS FOR PUBLIC TRIPS, GUIDE INJURIES, OR OTHER UNFORESEEN CIRCUMSTANCES.

  • NO REFUNDS CAN BE GIVEN DUE TO WEATHER, ENVIRONMENTAL CONDITIONS OR OTHER UNFORESEEN CIRCUMSTANCES BEYOND OUR CONTROL THAT CAUSE A TRIP TO BE CANCELLED. THESE EVENTS INCLUDE: SEVERE WEATHER, POLITICAL UNREST, HEALTH PANDEMICS, AIRLINE/TRANSPORTATION STRIKES, ETC.

  • IN THE EVENT OF UNFORESEEN CIRCUMSTANCES BEYOND OUR CONTROL, WE RESERVE THE RIGHT TO RESCHEDULE, ALTER THE TRIP'S ITINERARY, OR CANCEL THE TRIP. TRIP CANCELLATION IS THE LAST RESORT AND EVERY EFFORT WILL BE MADE TO RUN THE TRIP. PLEASE RESEARCH AND PURCHASE TRAVEL INSURANCE TO COVER THE TRIP FEE AND OTHER COSTS OF YOUR TRIP IF YOU CANNOT AFFORD TO LOSE THESE COSTS IN THE EVENT OF A CANCELLATION.

  • WE OPERATE TRIPS IN INCLEMENT WEATHER! DO NOT EXPECT A TRIP TO BE CANCELED DUE TO WEATHER. UNLESS WE SPECIFICALLY CANCEL THE TRIP, PLEASE ASSUME THE TRIP WILL RUN REGARDLESS OF WEATHER. ALASKA AND THE MOUNTAIN ALL OVER THE WORLD HAVE SEVERE WEATHER THAT CAN MAKE TRAVEL EXTREMELY DIFFICULT.

OPERATING AREAS

RED RAVEN GUIDES OPERATES UNDER SPECIAL USE PERMITS WITH ALASKA STATE PARKS IN HATCHER PASS, CHUGACH STATE PARK, AND DENALI STATE PARK. WE ALSO OPERATE UNDER SPECIALS USE PERMITS WITH USFS IN THE CHUGACH NATIONAL FOREST. WE ARE AN EQUAL OPPORTUNITY OUTDOOR RECREATION SERVICE PROVIDER.

PLAYING IN THE MOUNTAINS IS DANGEROUS

BACKCOUNTRY SKIING, SKI-MOUNTAINEERING, AND ALPINE CLIMBING CAN BE INHERENTLY DANGEROUS AND THE ACTIVITIES THAT ARE INCLUDED WITH SUCH OUTDOOR MOUNTAIN SPORTS. NO ONE SHOULD ATTEMPT THESE EXPEDITIONS, TRIPS, AND MOUNTAINS SPORTS SUCH AS SKIING WITHOUT THE PROPER TRAINING OR EQUIPMENT, AND YOU MUST TAKE PERSONAL RESPONSIBILITY FOR LEARNING PROPER TECHNIQUES AND USING GOOD JUDGEMENT. IN NO WAY READING THE INFORMATION FROM THIS WEBSITE SHOULD LET YOU BELIEVE THAT YOU ARE NOW AN EXPERT.

COVID-19 RISK & CANCELLATION POLICY

RRG/ELIAS IS HUMAN, AND UNDERSTANDS THERE ARE UNFORESEEN CIRCUMSTANCES IN TODAY’S WORLD. IF YOU ARE WILLING TO BOOK WE WILL BE FLEXIBLE WITH CANCELLATIONS DUE TO COVID-19. NOT ALL TRAVEL INSURANCE COVERS COVID-19 HOWEVER, PLEASE DO YOUR BEST TO TAKE NECESSARY MEASURES, AND WE’LL DO THE SAME TO HAVE EVERYTHING COVERED. WE’LL WORK WITH YOU ON A CASE-BY-CASE BASIS IF YOUR/OUR TRIP IS CANCELED DUE TO COVID-19.

THIS WEB PAGE, WEB DOMAIN AND ALL THE MATERIAL IT CONTAINS, INCLUDING BUT NOT LIMITED TO LOGOS, TEXT, PHOTOGRAPHS, ILLUSTRATIONS, VIDEOS, ARTICLES, BLOG POSTS, GUIDES, AND OPINIONS (PROTECTED INFORMATION), ARE PROPERTY OF RED RAVEN GUIDES, LLC AND ELIAS HOLT, ITS CONTRIBUTORS, AND LICENSORS. IT IS PROTECTED FROM UNAUTHORIZED USE, COPYING, DISTRIBUTION, AND DISSEMINATION BY US COPYRIGHT LAW, TRADEMARK LAW, INTELLECTUAL PROPERTY LAW, AND INTERNATIONAL CONVENTIONS. ALL RIGHTS ARE RESERVED: YOU MAY NOT USE PROTECTED INFORMATION WITHOUT RED RAVEN GUIDES AND/OR ELIAS HOLT’S EXPRESSED WRITTEN CONSENT.